Professional Event Transportation Service

Frequently Asked Questions

What’s different about Naples Transportation & Tours?

At Naples Transportation & Tours, we pride ourselves on providing over 30 years of high-quality transportation service to Southwest Florida. Awarded Collier County’s “Best Transportation Service“ company in 2020, we continue to provide our clients with premier service, honoring our pledge of responding to our clients within 15 minutes each and every day. With over 75 vehicles in our diverse fleet and over 100 highly-trained chauffeurs and staff, we continue to be the choice among four and five-star resorts in our area by utilizing state-of-the-art technology and customized solutions for all of our clients and partners.

When should I book my transportation reservation?

With our large fleet and variety of vehicles to choose from, it is easy to make a reservation, and we will always do our best to help you with your transportation booking, even if it is last minute. However, we recommend booking your transportation reservation as early as possible to ensure the greatest selection of scheduling and equipment.

What amenities come with the reservation?

With any reservation, you will find our fleet equipped with state-of-the-art amenities, including comfortable seating with ample legroom. Your guests will enjoy high-speed Wi-Fi, regardless of the size of the group, and chilled bottled water is always available to your guests. Need something extra? Check with our customer support staff when booking your reservation to discuss optional amenities that can be included upon request. Additional cold beverages, gourmet snacks, tinted windows, and other luxury accommodations can also be requested.

How much does the transportation service cost?

Transportation service prices can fluctuate based on the time the service is needed, the number of pickups, the type of vehicle, etc. Our knowledgeable and helpful staff will work with you to find the best service options for your event at the best possible cost. Book as early as possible to ensure the best selection and optional services. Contact us for a quote based on your specific needs.

Do you allow smoking in your Vehicles?

Because we pride ourselves on providing luxury and comfort to all of our clients, we enforce a strict non-smoking policy in all of our vehicles. We ask that our clients wait until the transfer is completed before lighting up.

Is eating and drinking allowed in the vehicle?

When booking your transportation services, speak with our customer care personnel if you wish to have food or drinks included in your transfer. Amenities such as gourmet snacks and cold beverages can be included as part of your reservation package, and all of our services include chilled bottled water. Many luxury vehicles come equipped with wet bars for your guests to enjoy.

Is there a cancellation policy or fee for canceling my transportation service?

If you choose to cancel your reservation, your deposit is non-refundable. If you cancel within 21 days of your scheduled event, the full amount may be charged to your account. Discuss cancellation policies with our customer care staff when reserving your transfers.

Is the service available 24 hours a day?

We know that transportation needs don’t just happen during regular business hours. That’s why at Naples Transportation & Tours, we run our services 24 hours a day. Need assistance? Our staff is available 24/7 to take your calls at (239) 788-0191, contact us today!

Naples Transportation & Tours is committed to exceptional customer service, no matter what time of day you need us.